Frequently Asked Questions

Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are
just some of the frequently asked questions we receive.

ABOUT PLUSPOINT

We Plus Point cleaning services providing a high level Professional cleaning services to customers all over Dubai. We offer a high level quality service when you choose our cleaning service. We assure that our staffs are highly trained and fulfill your expectations to the best in the industry.Our vision is to become the best provider of residential and commercial cleaning services. Our trained staffs offer a professional quality cleaning with a personal touch. We value honesty, Punctuality and Integrity. With each home safety and satisfaction are important. That is why Plus Point offering Best Cleaners In Dubai and service professionals to suit with the individual needs of our clients. We are serving Eco- friendly cleaning services and quality maid services all over Dubai.

HOW DO I CONTACT PLUSPOINT?

You can get in touch with us by ringing our office number at 058-8863314.

WHERE DOES PLUSPOINT WORK?

Plus point cleaning services is available all over Dubai.

HOW MANY HOURS SHOULD I BOOK?

The duration of your cleaning service depends on the size of your house.

Studio Apartment         : 2 to 3 hours
1-Bedroom Apartment : 3 to 5 hours
2-Bedroom Apartment : 5 to 7 hours
3-Bedroom Apartment : 7 to 9 hours

CAN I BOOK THE SAME CLEANER MORE THAN ONCE?

If you want to, you have the provision to do so. If the cleaner is available at the required time of booking, you can make a request for it.

HOW DO I PAY?

You can pay cash or via credit card or online transfer. Our Bank details mentioned in our software

WHERE CAN I FIND MY INVOICES?

After the service is completed, we send you an email with the invoice.. You can always contact us for any additional details.

WHEN DO I PAY?

If you pay with cash, you are expected to pay our cleaner either when she starts or completes the cleaning session.

WHAT'S INCLUDED IN CLEANING?

Please visit our page to get the details of inclusions in the Best Cleaning Services Dubai

HOW CAN I BOOK A CLEANING SESSION?

There are 3 easy ways to book a cleaning session with New Plus Point Cleaning Services:

1. Click ‘BOOK NOW‘ in our website
2. Call our office number 04-2555755 or 058-8863314
3. Contact us via email. Our email address is support@pluspoint.ae

WHAT IS PLUSPOINT’S CONTACT DETAILS?

You can easily contact us though our office number 04-2555755 or Mobile 058-8863314.
You can also contact us via email or live chat. Our email address is support@pluspoint.ae

DO YOU SERVE ON FRIDAYS?

Yes! We are working on 7 days of the week, including Fridays. But the charges are different

DO YOU HAVE A CANCELLATION POLICY?

We are flexible. You can cancel your booking with a 24-hour notice.. If you would like to cancel or reschedule your booking within 24 hours of your booking’s start time, 50% of the booking fee will be charged.

DO I NEED TO BE AT HOME?

You are not needed to be at your home when the cleaning is done but can choose to do so, if you desire. We recommend clients being at home when the cleaners reach the premises for the first time. This is because you can show the apartment and explain your requirements thoroughly. For all subsequent cleaning, you can get on with your work and our cleaner will do the job as designated. You can let us know how to let the cleaners in by either offering a spare key or giving us instructions as to where to find the key.

DO YOU SUPPLY YOUR OWN CLEANING MATERIALS?

We can bring our cleaning materials. But you should pay extra AED 10/- per hour

  • Vacuum cleaner
  • Mop & Bucket
  • Multi-purpose cleaning spray
  • Glass cleaner
  • Floor cleaner
  • Bleach
  • Microfiber Cloths
  • Toilet cleaner
  • Furniture polish
  • Sponges

WHAT MATERIALS DO I NEED TO PROVIDE?

If you choose to prefer providing materials yourself, we recommend you to have these in your house:

  • Vacuum cleaner
  • Mop
  • Multi-purpose Cleaning Spray
  • General Purpose Polish
  • Floor Cleaner
  • Bleach
  •  Cloths
  • Furniture Polish
  • Sponges

WHAT IS THE PRICE?

Plus point offer you high-quality service at affordable rates.

Plus point’s pricing are as follows:
AED 30/-hour for sessions that are 4 hours or longer
AED 35/hour for sessions that are 3 hours
AED 40/hour for sessions that are 2 hours

If you would like us to provide the cleaning materials, the pricing is as follows:
AED 40/hour for sessions that are 4 hours or longer
AED 45/hour for sessions that are 3 hours
AED 50/hour for sessions that are 2 hours

If you book for a Friday session:
Without Materials
AED 40/hour for sessions that are 4 hours or longer
AED 50/hour for sessions that are 3 hours
AED 60/hour for sessions that are 2 hours

With Materials
AED 50/hour for sessions that are 4 hours or longer
AED 60/hour for sessions that are 3 hours
AED 70/hour for sessions that are 2 hours

HOW MUCH DO YOU TIP A HOUSE CLEANING SERVICE?

Tipping isn’t mandatory but always appreciated. When you feel that cleaners have done a thorough work and you are impressed, you can tip as much as you want and show your appreciation and applause for the work.

It has been seen that cleaners who have been generously tipped are much more likely to pick repeat jobs for the same clients and they even bend the schedules to help you. However, there is no compulsion to tip, it is purely by choice.

CAN I SKIP OR RESCHEDULE BOOKINGS?

You have the option to re-schedule the booking if you do it 24 hours before the scheduled time of start.

Want to know more?